Non-Profit Staff Development Coalition Project

presentation The mission of the Non-Profit Staff Development Coalition Project is to help staff in non-profit human services organizations reach professional and personal excellence by protecting, nurturing, strengthening and enhancing the staff development function in their organizations.

This will be achieved by collaboratively working on three initiatives:

Initiative #1: Staff Training

This is the Coalition's primary focus. This would involve identifying unmet staff training needs and then designing, developing and delivering relevant training activities at minimal cost.

Intiative #2: Transfer and Application of Learning for Effective Job Performance

Linked to Initiative #1 - this would involve assessing the transfer/application of knowledge and skills gained from staff training to the employee's job with effective results.

Initiative #3: Promoting, strengthening and reinforcing a consistent "learning culture" within Coalition member organizations.

All of these initiatives ultimately support and strengthen excellence in service delivery.

We believe that learning is central and critical to what we do. Continuous and progressive learning creates opportunities, challenges how we normally see and do things, builds understanding of our mission and strengthens community connections.

- Learning Statement developed by the NPSD Coalition Committee (January 2005)


June 30, 2017 Seattle, WA

RACIAL / ETHNIC IDENTITY DEVELOPMENT:  Where Am I In My Thinking, Where Are you?

Because we belong to a particular racial or ethnic group does not mean that we view race in the same way.  One African American man might hold a sign that says “All Lives Matter” while another protests on the streets of Baltimore demanding justice for Black Lives.  How is it that two people from the same racial group can see the same situation so differently? 

This workshop explores the different stages of racial / ethnic identity development that people within groups go through, as a way to better understand the progressive development of one’s thinking.  It is through this understanding that we can more effectively engage in race related conversations.

Through storytelling, lecture, and interactive exercises, participants explore their own stages of racial/ethnic identity development and learn to better understand that of others.  We will use this new understanding to examine how to effectively communicate within and across cultures and discuss how this relates to our workplaces. 

Caprice D. Hollins, Psy.D.
Presented By:
 Non-Profit Staff Development Coalition (NPSDC)


July 18, 2017 Seattle, WA

DE-ESCALATION: Grace Under Fire (Effective Communication Strategies to Calm Angry/Aggressive people)

Aggression and violence touch all areas of society, and we can no longer have any illusions that the social service agencies, businesses or schools are a sanctuary.

It is a tragic fact that increasing numbers of people choose aggression or even violence either to fulfill their wishes or in an attempt to alleviate their anger and sense of grievance.  On occasion, the aggressive individuals are not customers or clients, but co-workers or employees. These problems are compounded by substance abuse or mental illness. Aggressive behavior often seems to occur with no advanced warning or understandable reason. Because of this, many people go to work with a sense of dread.

Specific topics to be addressed include: 
- verbal de-escalation techniques; 
- recognition of patterns of behavior associated with people who are emotionally dis-regulated, whatever the cause, and methods of de-escalation appropriate to individuals in such conditions; 
- basic understanding of behavioral patterns with mental illness;
- use of spacing, stance, vocal tone and the eyes to calm an individual or establish control;
- preventing emotional distress and burnout.

Ellis Amdur M.A.
Presented By:
 Non-Profit Staff Development Coalition (NPSDC)


August 2, 2017 Seattle, WA


We hear the word “strategic” a lot.  It has become a buzz word, but what does it mean?  What are the behaviors or activities that are associated with strategic leadership?  Just because you have a strategic plan doesn’t mean you are being strategic.  Traditionally, leaders think if they accomplish the goals and objectives on the strategic plan; they are being strategic. 

Strategic leadership is more than just checking off tasks.  It’s the ability to anticipate, envision, maintain flexibility, and work with others to initiate and manage change that furthers an organization’s vision and mission.  It must involve all levels of the organization.

For those charged with leading the strategic plan, identifying and developing strategic leaders, and for the mission-driven non-profits, it is vitally important to connect your activities and strategies to improve and grow the organization as well as effectively communicate who you are.  Understanding the key factors that are involved in strategic leadership will allow a more thoughtful, planned, and timed implementation work plan for any new or change initiatives. 

Bring your real life challenges to this experiential workshop and engage in opportunities to put the tools to work with fresh eyes and shared wisdom in the room.

(This workshop is designed for team leaders, supervisor, managerial staff)

Anh Vo, M.A.
Presented By:
 Non-Profit Staff Development Coalition (NPSDC)
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