DE-ESCALATION: Grace Under Fire (Effective Communication Strategies to Calm Angry/Aggressive people) Seattle, WA
Trainer:Ellis Amdur M.A.
Presented By:Non-Profit Staff Development Coalition (NPSDC)
CEUs/Clock Hours:Workshop certificate documents hours of instruction toward Continuing Education Units. Clock-hour forms are available free upon completion of the workshop.
Download Flyer (pdf)
9:00 am to 4:00 pm
Seattle, WA, 98144
map | directions
- Get onto Interstate-90
- Take the Rainier Avenue South exit
- At the end of the ramp, turn right onto Rainier Avenue South
- Turn left onto South Massachusetts Street
- Turn right onto 24th Avenue South
- The building is several blocks down, just past South Hill Street
NPSDC Member Organization:
$100 per participant (for 1 -5 staff from member organization)
$90 per participant (for 6 or more staff from member organization)
$149 per participant
Aggression and violence touch all areas of society, and we can no longer have any illusions that the social service agencies, businesses or schools are a sanctuary.
It is a tragic fact that increasing numbers of people choose aggression or even violence either to fulfill their wishes or in an attempt to alleviate their anger and sense of grievance. On occasion, the aggressive individuals are not customers or clients, but co-workers or employees. These problems are compounded by substance abuse or mental illness. Aggressive behavior often seems to occur with no advanced warning or understandable reason. Because of this, many people go to work with a sense of dread.
Specific topics to be addressed include:
- verbal de-escalation techniques;
- recognition of patterns of behavior associated with people who are emotionally dis-regulated, whatever the cause, and methods of de-escalation appropriate to individuals in such conditions;
- basic understanding of behavioral patterns with mental illness;
- use of spacing, stance, vocal tone and the eyes to calm an individual or establish control;
- preventing emotional distress and burnout.
This workshop will present information for the purpose of:
- Calming and de-escalation with aggressive individuals
- Recognition and effective communication with mentally ill or drug intoxicated individuals
- Use of spacing, stance, the eyes and voice to calm an individual or establish safety
- Preventing emotional distress and burnout.