Difficult Conversations: Staying Calm When the Stakes Are High Seattle, WA
Presented By:Non-Profit Staff Development Coalition
CEUs/Clock Hours:Workshop certificate documents hours of instruction toward Continuing Education Units. Clock-hour forms are available free upon completion of the workshop.
Download Flyer (pdf)
9:00 am to 4:30 pm
Seattle, WA, 98144
map | directions
- Get onto Interstate-90
- Take the Rainier Avenue South exit
- At the end of the ramp, turn right onto Rainier Avenue South
- Turn left onto South Massachusetts Street
- Turn right onto 24th Avenue South
- The building is several blocks down, just past South Hill Street
Coalition Member Organization:
$100 per participant [for 1-5 staff from member organization]
$90 per participant [6 or more staff from member organization]
$149 per participant
Lunch will be on your own.
Difficult Conversations is a one day workshop that explores what you can do right now, in specific behavioral terms, to develop and practice new behaviors and apply new skills.
You will explore the nature of difficult conversations, and how you can develop strategies and apply models to increase the likelihood that you will have ‘excellent’ difficult conversations when the stakes are highest.
At the center of this workshop content is the notion that you have the capacity and can develop the ability to positively influence your own behavior under stress so you can be more effective.
You will get the most out of this workshop if you show up with an open mind and a desire to spend time exploring your thinking, your behavior, your habits, and your assumptions so that you can expand your capabilities and move beyond current limitations.
- Normalize conflict as a part of good relationships and organizational life
- Apply various communication models to a real conversation that is alive in your life
- Know the factors that make conversations difficult and learn how to handle them
- Discover a framework for delivering and receiving feedback
- Learn techniques for managing emotions during difficult conversations
- Become better aware of your own style, triggers, and preferences
- Understand the concept of Locus of Control and learn to distinguish between internal locus and external locus
- Learn the difference between the sympathetic nervous system and the parasympathetic nervous system
- Practice techniques that allow a move from an anxious state to being a non-anxious presence
- Use Chris Argyris’ Ladder of Inference to your interpretive lens
- Learn a technique for unpacking upsets
- Understand how to identify the source of a conflict using the Waterline Model
- Understand the Interpersonal Gap and practice beginning a difficult conversation by sharing the overarching intention
- Learn a technique for identifying the origin of an upset
- Distinguish between evaluative and descriptive feedback
- Practice articulating descriptive and behavior-specific feedback
- Create a plan to integrate these new skills into your behavior