Intercultural Communication in the Workplace Seattle, WA
Presented By:Non-Profit Staff Development Coalition
CEUs/Clock Hours:Workshop certificate documents hours of instruction toward Continuing Education Units. Clock-hour forms are available free upon completion of the workshop.
Download Flyer (pdf)
9:00 am to 4:00 pm
Seattle, WA, 98144
map | directions
- Get onto Interstate-90
- Take the Rainier Avenue South exit
- At the end of the ramp, turn right onto Rainier Avenue South
- Turn left onto South Massachusetts Street
- Turn right onto 24th Avenue South
- The building is several blocks down, just past South Hill Street
Coalition Member Organization:
$100 per participant [for 1-5 staff from member organization]
$90 per participant [6 or more staff from member organization]
$149 per participant
Lunch will be on your own.
This is a hands-on workshop which explores intercultural competence and practices communication techniques to improve workplace communication across language and cultural barriers, particularly if there are a significant amount of non-native speakers of English.
Intercultural competence is defined as a set of cognitive, affective, and behavioral skills and characteristics that support effective and appropriate interaction in a variety of cultural contexts.
Participants will be presented with effective communication techniques, which are then applied to situations from their own workplace experiences. The cultural section of the workshop includes exposure to models to analyze culture, an exploration of cultural values and behavior, examination of personal communication style, classification of rhetorical style and discussion of critical incidents.
In preparation for this workshop, participants must register and complete a GlobeSmart profile, which assesses individual preferences in 5 key dimensions of culture. This is online, free of cost, and takes about 30 minutes.
The survey profile link will be sent to you soon (as ‘pre-work” before the workshop).
(This workshop does not provide a significant amount of culture-specific background information, although tools and resources are mentioned, and case studies used. This workshop does not cover anti-bias or anti-racist competencies.)
- Explore cultural and value differences that may affect on-the-job communication using workplace incidents
- Develop strategies to address cultural differences in communication (in speaking and writing)
- Objectively analyze situations that may have a cultural basis
- Find ways to solve conflicts that may arise
- Prevent similar conflicts in the future
- Learn and practice specific techniques to help communicate better with English Language Learners
- Demonstrate tasks effectively
- Use English that clients and co-workers are likely to understand
- Make sure that clients and co-workers understand you
- Better understand the way that English Language Learners speak English
- Identify cultural values and behavior
- Adapt behavior to a cultural context
- Identify dominant personal communication style
- Identify cultural values in the workplace
- Objectively analyze a conflict that may have a cultural basis
- Assess personal cultural competence
- Identify cultural variables in rhetorical style
- Examine tools and resources for cultural learning
- Adapt language to be more easily understood by English Language Learners