Proven training to build your knowledge and skills.
April 20, 2017 Seattle, WA
POWERFUL FEEDBACK and CONFLICT MANAGEMENT: Skills to increase communication, engagement & resolution
In this workshop we will identify conflict management behavioral styles to help de-escalate situations and invite understanding. Discuss how to recognize communication gaps to ensure everyone is heard and understood so that intent and impact are congruent.
Since we all encounter some type of conflict in our work life; it is important to learn the different conflict management styles, the pros and cons of each style, and more importantly, how to approach others when in conflict. What are the tools and words to use that will help you to resolve the conflicts and potential triggers that will shut the conversation down. We will identify strategies and approaches, ways to communicate, and how to use feedback to help navigate conflict resolution.
We will also learn an easy to follow feedback model that will help you give and receive feedback to better communicate with team members, co-workers, direct reports or leadership, and manage the performance and results you want to achieve. Using this model alleviates the need to be defensive and de-escalate conflict while allowing for all parties to be accountable for their actions.
Trainer:Anh Vo, M.A.
Presented By:Non-Profit Staff Development Coalition (NPSDC)
May 25, 2017 Seattle, WA
This one-day workshop introduces the framework for conducting conversations that lead to client behavioral change and increased self-efficacy. To address the effects of scarcity and other barriers that clients face, participants will learn how to respond to client ambivalence using various coaching interventions relating to the stages of change.
This workshop also covers an exploration of executive skills, which is the ability to organize, plan, control reactions, and get things done. These skills play an important role in clients’ success in setting and achieving goals and the ability to exit poverty.
Participants will learn to identify ‘work-arounds’ that reduce the impact of weak executive skills and increase client momentum towards desired outcomes.
After this training, participants will feel more confident in using “coaching moments” as a viable intervention to help clients to establish goals and gain momentum towards greater self-sufficiency.
Content topics include:
• The Coaching Mindset
• The Coaching Conversation
• Behavioral Economics and the Effects of Scarcity
• Goal Setting and The Path to Self-Sufficiency
• The Impact of Diminished Executive Function Skills and Goal Attainment
• How to Respond to the Client’s Stages of Change
• Increasing Stick-to-itiveness: ‘Doing With’ versus ‘Doing For’