De-escalation: Grace Under Fire

"This workshop was originally developed and delivered in Seattle - King County by the Non-Profit Staff Development Coalition project (NPSDC).  Due to positive feedback from participants and high demand for this training topic, the Center for Learning Connections (CLC) is now bringing this workshop to your area."

Who should attend this workshop? Counselors, case managers, educators, corrections staff, and anyone else in the business of helping people commit to changing their lives.

When:

August 26, 2010
Check-in time: 8:00am
8:30 am - 4:30 pm

Where:

WorkSource Yakima
306 Division Street, Room 1
Yakima, WA 98902

Workshop Fee: $95 - lunch on your own

These trainings will improve staff ability to:

• prevent emotional distress and burnout
• improve relationships between administration and frontline workers
• improve teamwork among administrators and staff in handling high intensity, threatening individuals.

Specific topics to be addressed can include:

• verbal de-escalation techniques
• recognition of patterns of behavior associated with alcohol or drug intoxication, and methods of de-escalation appropriate to individuals in such conditions
• basic understanding of behavioral patterns of people with mental illness
• use of spacing, stance, vocal tone and the eyes to calm an individual or establish control
• physical evasion and protective tactics during attacks
• handling of complaints and grievances

Workshop Trainer: Ellis Amdur, M.A, N.C.C, C.M.H.S

CEUs / Free Clock Hours

Free Clock Hours are available after the workshop.

Participants can register for Highline Community College Continuing Education Units (CEUs) before starting a course. The cost is $10 per course. Participant should call Community Education at 206-870-3785 to apply.

Cancellation Policy:
The cancellation fee is $25. If you must cancel your registration, you may request a refund minus the $25 fee up to 3 working days prior to the event. After this date, no refunds will be issued; you can make substitutions. "No-shows" will be charged the full workshop fee.

Note: All fees must be received within 90 days after event or a service fee of $25 will be added.
Please contact Jan Palmer at clc@highline.edu for any question.

Contact:
For more information about this workshop, contact Jan Palmer, e-mail: jpalmer@highline.edu.